Refund and Return Policy

TruHeight Policies

Subscription Program:

Automatic Shipments:

By joining TruHeight's subscription program, you agree to receive your ordered product automatically shipped to your provided address at the intervals you choose.

Renewal Intervals:

Your order will renew at 1 month, 3 months, or 6 months intervals, and a new supply corresponding to your chosen duration will be shipped.

Cancellation Option:

We make cancellation easy for you. If you wish to cancel your subscription, you may do so at any time by accessing your Customer Portal, responding to your order confirmation, or e-mailing us at info@truheightvitamins.com. However, you must cancel your subscription at least 24 hours prior to the shipment of your next scheduled order.

If not canceled, your subscription will automatically renew at the interval you selected, and your payment method will be charged, using the same details as your initial purchase.

Pause, or Skip/Reschedule Options:

We understand that flexibility is key. In addition to cancellation, customers have the option to pause or skip/reschedule their subscription deliveries through their Customer Portal. If you prefer assistance or have any questions, our customer service team is available and can be reached at info@truheightvitamins.com.

Return Policy:

If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange within 30 days from the date of delivery. To be eligible for a return or exchange, the product must be unopened, in the same condition you received it, and in the original packaging.

Please note the following deductions for refunds:

A 10% restocking fee
A return label fee
The original shipping fee and shipping protection fee are non-refundable

For exchanges:

A return label fee will be charged
The original shipping fee and shipping protection fee are non-refundable

To request a return or exchange, please contact us at info@truheightvitamins.com.

Bundled Orders:

TruHeight® kits and Toddler Essentials kits are bundled orders. Thus, we do not allow individual return of items for a refund. If you think you received a defective or incomplete kit, please reach out to us at info@truheightvitamins.com and we would be happy to process a replacement for you.

International Returns Policy:

All Sales Are Final: Once your order is placed and processed, it cannot be canceled or returned. We do not accept returns or exchanges for international orders.
Exceptions: The only exception to this policy is if you receive an incorrect item due to our error. In such cases, please send us an email at info@truheightvitamins.com within 7 days of receiving your order to arrange for a replacement.

Cancellation:

If you wish to cancel your order, we will reach out to our fulfillment team and do our best to catch it. If the order has already been processed, you may request to return it as identified above using a return label (within the US) as laid out in our Return Policy.